ONE SYSTEM, ONE PLATFORM
UPDATED SEPTEMBER 7, 2022
It’s finally here! Our new and improved webstore is now LIVE and our ordering services are available again! We appreciate your patience during this transition and invite you to experience these exciting upgrades to our webstore and account management platform.
Key Changes:
- Your customer number has now changed and will be located on your next invoice for your records.
- Our products have new item numbers. You can find these in our new digital catalog, updated price lists, and webstore. You’ll also notice our webstore links for specific items have changed to reflect these new item numbers.
- For all credit card and pre-paid customers, you will need to re-enter your payment method upon placing your first order on the new system. This includes orders placed via phone or email.
- Malt discounts will now be based on order weight, instead of bag count.
Key Features:
- Improved customer experience. You’ll be able to order from bagged malt contracts, save items to your favourites for quick reordering, manage your account information, and much more!
- View order history. You’ll be able to see how long ago you placed an order and schedule orders to ship up to two weeks out.
- Real-time inventory visibility. Our system will provide recommended substitutions for any out-of-stock malt products.
- Improved tracking capabilities. You’ll be able to track your orders in real-time.
- Improved payment system. You’ll be able to pay at checkout with Payment Terms and/or a Credit Card. Additionally, your invoice will be available upon ordering.
UNITED STATES CUSTOMERS
The new webstore is now available, as of September 6! Check it out here!
CANADIAN CUSTOMERS
We’re working hard to deliver this new system in the best way possible and are excited to share that we’ll officially be launching the webstore on October 3!
Please reach out to your sales representative if you have any questions.
UPDATED AUGUST 8, 2022
At Country Malt Group, we’re on a continuous mission to provide you with the best one-stop-shop solution for all your brewing and distilling needs. To make it easier than ever to do business with us, we’re launching a new system on September 6 that brings our business onto one platform!
The brewing and distilling industry is a fast-paced environment with zero time for hiccups, and we’re committed to evolving how we do business to better meet your needs as a brewer or distiller. We’re currently preparing to integrate the core systems on which our business runs to allow for the most seamless operations possible and to improve your entire customer experience with CMG. Here’s what you can expect:
Key Benefits
- Manage your account from anywhere, anytime and from any device
- Real-time inventory visibility
- Recommended in-stock substitutions for out-of-stock malt products
- Order from hop and bagged malt contracts
- Make payments online
- Specify ship dates and place orders up to two weeks in advance
- Provide multiple delivery addresses to ship to
- Track and trace orders in real-time
For our Canadian customers, this will be the first time that you will have access to a webstore!
New Benefits for Canadian Customers:
- Shop for products online, including spot inventory!
- Order from hop and bagged malt contracts
- Plus all of the other key benefits!
What’s changing?
All products will receive a new item number which will be updated in the new, improved webstore and catalog upon launch. Current customers will also receive a new customer number prior to launch.
Will there be a temporary service disruption?
Yes. As part of this transition, we will be unable to process any new orders between August 26 and September 5. Please place your orders in advance and clear your cart in preparation for this blackout period. Our webstore and full ordering services will resume on September 6.
What’s next?
In the coming weeks, we’ll share more information about what you can expect. You can also stay up to date by reading our blog here. Keep an eye out for more information as we get closer to September!
If you have any questions in the meantime, please reach out to your Sales Contact.
UPDATED JULY 20, 2022
We have some exciting news! In September, we’re launching a new system that brings our business onto one platform.
This system will streamline several processes across our business and provide more real-time visibility of your orders, among many other benefits and functionalities. This new online platform will be a central hub for all things webstore and account management and a game changer for how you do business with Country Malt Group!
To make room for our new platform, we will be unable to process new orders between August 26 – September 5.
During this blackout period, you will not be able to place any orders, both online or via the order desk.
Please plan ahead and order in advance to avoid service disruptions. We want you to have the product you need and encourage you to place your orders before August 26. In the meantime, you can always reach out to your Sales Representative with questions.
Stay up to date with the latest information and changes on this blog!
